RETURN & REFUND POLICY

Return Window

Customers may request a return within 90 days of receiving their order.

Eligibility Criteria

To qualify for a return:

• Item must be unused and unworn
• Item must be in original condition
• Original packaging must be included
• Proof of purchase is required

Non-Returnable Items

Due to hygiene and product nature, the following are not eligible:

• Worn jewelry
• Customized or personalized items
• Items damaged after delivery

Return Process

1. Contact customer support
2. Receive return instructions
3. Ship the item back
4. Item is inspected upon arrival
5. Refund is processed if approved

Refund Timeline

Refunds are issued within 5–10 business days after inspection and approval.

Business Name: L&J Velasquez Jewelry Designs & Repairs LLC
Company No: L21000213556
EIN: 86-3869907

Email: info@jewelrydesignsrepairsllc.shop

Phone: (225) 273-5960

Address: 4003 W 18th St, Suite B Panama City, FL 32401 United State

Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)