FREQUENTLY ASKED QUESTIONS (FAQ)

How long does shipping take?

Orders are processed within 0-1 business day, and most U.S. deliveries arrive within 1-3 business days after dispatch.

How much does shipping cost?

We offer free standard shipping within the United States.

Do you offer returns?

Yes. Eligible items may be returned within 90 days of delivery if they are unused, unworn, in original condition, and include the original packaging.

Do you offer exchanges?

Yes. Exchanges are available for eligible items. Please contact our support team before sending anything back so we can guide you through the process.

Is my payment secure?

Yes. Payments are processed through secure, encrypted checkout systems designed to protect your billing information.

Can I track my order?

Yes. Once your order ships, you will receive tracking information by email, and you can also use the Track Order page on our website.

How can I contact support?

You can contact us by email or phone during business hours, or by using the form on our Contact page.

Business Name: L&J Velasquez Jewelry Designs & Repairs LLC
Company No: L21000213556
EIN: 86-3869907

Email: info@jewelrydesignsrepairsllc.shop
Phone: (225) 273-5960
Address: 1815 W 15th St #6, Panama City, FL 32405, United States
Customer Support Hours:
Monday – Friday
10:00 AM – 6:00 PM (EST)