RETURN & REFUND POLICY

Returns Preference

We accept returns on eligible items within 90 days of delivery.

Exchanges Preference

We also accept exchanges for eligible items. Please contact our support team first so we can confirm eligibility and provide the correct return instructions.

Product Condition

Returned or exchanged items must be unused, unworn, in original condition, and include the original packaging. Proof of purchase is required.

Non-Returnable Items

The following items are not eligible for return or exchange: worn jewelry, customized or personalized items, and items damaged after delivery due to customer use or mishandling.

Return Method

Returns and exchanges are handled in store. To begin, contact customer support, receive return instructions, ship the item back, and wait for inspection once the package is received.

Restocking Fee

No restocking fee is charged for approved returns.

Refund Processing Time

Approved refunds are issued within 7 business days after inspection and approval.

Damaged or Defective Items

If your item arrives damaged or defective, contact us promptly with your order details and clear photos so we can review the issue and assist with a replacement, exchange, or refund where applicable.

Wrong Item Received

If you receive the wrong item, contact our support team before returning it. We will review the case and provide instructions for a replacement, exchange, or refund as appropriate.

Business Name: L&J Velasquez Jewelry Designs & Repairs LLC
Company No: L21000213556
EIN: 86-3869907
Email: info@jewelrydesignsrepairsllc.shop
Phone: (225) 273-5960
Address:1815 W 15th St #6, Panama City, FL 32405, United States
Customer Support Hours:
Monday – Friday
10:00 AM – 6:00 PM (EST)